FREQUENTLY ASKED QUESTIONS
For your convenience 24/7/365, please order online or use the order form in the catalog to e-mail, fax or mail your order into us anytime 24 hours a day/seven days a week. Call our Team at 1-800-829-7408 for advice or to place your order. Please include your zip code, name, shipping/billing addresses, telephone number, and then your order using our item numbers and a complete description with all the sizes, colors and specifications necessary to ship you exactly what you want. If you aren’t sure, please ask; we will gladly answer your questions on any archery related subject. We normally ship orders within 24 hours, shipping transit time is 1-8 days depending on distance and shipping method. In the rare event of an out of stock item, indicate your preference to: a) place the item on backorder, b) hold the order until complete or c) cancel backordered item(s); If not specified, we will backorder the item, and then contact you when it’s in for further instructions. Backordered items will ship at no additional charge.
All orders must be prepaid. We accept Visa, Master Card, Discover and American Express credit cards. Phone orders may also be prepaid with a cashier’s check or a money order. Personal checks will not be accepted. Visa, Master Card, Discover and American Express credit cards are preferred as they are convenient and fast. We only bill your credit card when your order has been shipped unless it is a special order of a non-stocked item or drop shipment. In those cases, we may bill your credit card upon placing the order with our vendor. Please include your credit card number, expiration date, the 3 digit security code from the back of the card and name of card holder.
Currently, we do not accept returns.
All Prices (including shipping rates) are quoted in Indian Rupees and are subject to change without notice because of international currency fluctuation, increases from manufacturers (especially between November and May), inflation, typographical errors, and factors beyond our control. We make our best effort to inform you of these changes. For very large orders, please contact us for a special price quotation. Any and all pricing errors are subject to our correction without notice.
If you receive a payment authorization error during checkout, it may not be a problem with your card. Intermittent external DNS issues have prevented some transactions from clearing with our third-party payment processor. These widespread Internet outages are beyond the control of Lancaster Archery Supply. If you continue to receive payment authorization errors, the gateway connection may be temporarily down. Please come back later and try again. We apologize for any inconvenience and welcome you to call us for further assistance.